Contact Us

Get in Touch

We're here to help! If you have any questions, concerns, or feedback about Prep with Sofie, please don't hesitate to reach out to us.

What We Can Help With

• • Technical support and troubleshooting
• • Questions about your account or CV processing
• • Feedback and suggestions for improvement
• • Privacy and data protection inquiries
• • Billing and subscription questions
• • General questions about our service

Response Time

We aim to respond to all inquiries within 24-48 hours during business days. For urgent matters, please clearly mark your email as "URGENT" in the subject line.

Before You Contact Us

To help us assist you more efficiently, please consider checking our documentation or including the following information in your message:

• • A clear description of your question or issue
• • Your account email address (if applicable)
• • Steps you've already tried to resolve the issue
• • Any error messages you've encountered
• • Screenshots if relevant to your inquiry

Privacy & Data Requests

For privacy-related inquiries, data deletion requests, or questions about how we handle your personal information, please refer to our Privacy Policy or contact us directly at the email address above.